Service16 capabilities
On the floor
Once service starts, the same floor plan becomes the live room. This is the half of the product your staff actually touch, every night, on a tablet by the door.
Front-of-house dashboard
Service
The host-stand view. Your floor plan, live, for the length of a service — on its own URL and its own custom domain, separate from anything a guest sees.
CapabilityWhat it means for you
Live floor map of the room
Your floor plan rendered as the room stands right now, with every table's current state visible at a glance.
A new host can read the room on their first shift instead of their first month.
Per-table timers
Every seated table shows how long the party has been sitting.
You know which table is about to turn before you promise it to the couple at the door.
Drag-and-drop table moves
Move a party to a different table by dragging it across the floor map.
"Could we sit by the window?" takes three seconds, and the book stays accurate afterwards.
Guest status flow
Move parties through their stages — booked, arrived, seated, finished — with the whole team seeing the same state.
The host, the server and the kitchen stop working from three different versions of the night.
One-tap pause across every channel
Stop taking reservations on the phone, the website, chat and messaging at once. It resumes automatically the next day.
When the kitchen is buried, you close the book in one tap instead of remembering five places to switch off.
Guest tags and VIP notes on the floor
Profiles carry forward between visits, with tags and notes visible to whoever is running the room.
The regular gets their usual table and their usual wine without having to mention either.
Send an SMS from the host stand
Message a guest a reminder or an update directly from the dashboard.
Chase the table that's fifteen minutes late without leaving the door.
One inbox for every conversation
Every guest conversation, status and handover sits in a single operational view.
Nothing gets lost between the phone, the chat, and the person who took the message.
Built for a tablet by the door
The dashboard runs on its own address, with its own optional custom domain.
One bookmark on the tablet at the host stand. Nothing to install, nothing to maintain.
Walk-ins & waitlist
Walk-ins
Seating the people who didn't book, without giving away a table you've already sold.
CapabilityWhat it means for you
Walk-In Assist
Weighs the real options in front of you: seat them now, combine tables, quote an honest wait, or seat them in a defined window before the next booking arrives.
Seat a walk-in on a full floor without gambling on whether the 7:30 shows up.
Waits that account for the book
Quoted wait times factor in reservations already scheduled, not just the tables currently occupied.
You quote a wait you can actually honour — the fastest way to stop losing walk-ins at the door.
Combine and hold on the fly
Join tables and hold them for a group in the moment, without going back to edit the floor plan.
The party of eight that just walked in gets seated instead of turned away.
Fast or guided seating
Experienced staff can seat in a couple of taps; newer staff can be walked through the decision.
The same tool works for the manager and for the host who started last Tuesday.
No-shows & deposits
Covers
Keeping an empty table from staying empty.
CapabilityWhat it means for you
Smart deposits
Ask for a card only when demand is high and the booking carries real risk.
Protect your busiest covers without putting a payment wall in front of a Tuesday two-top.
Cancellation recovery
When a booking falls through, likely guests are ranked and approached to refill the table.
A cancellation at four o'clock becomes a covered table at seven instead of a hole in the book.
Pre-arrival reminders
A message goes out ahead of the booking so guests are reminded before they forget.
Fewer silent no-shows, and the ones who can't make it tell you while you can still resell the table.